Storage Petersham Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Petersham provides removal, storage and associated services within the United Kingdom. By placing a booking, paying a deposit, using our website, or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not use our services. You are advised to read this document carefully before making a booking.
Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, firm or company requesting our services and responsible for payment.
We, us, our means Storage Petersham, the provider of removal and storage services.
Services means any removal, delivery, collection, packing, storage, handling, loading, unloading, or related services provided by us.
Goods means any items, belongings, furniture, effects or other property handled, removed, transported, or stored by us on your behalf.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
Scope of Services
We provide domestic and commercial removals, packing, storage, and related services within the United Kingdom. The precise scope of services for each booking will be set out in our quotation or written confirmation. Any services not expressly included in our quotation will only be provided if agreed in writing and may incur additional charges.
Quotations
All quotations are based on the information you provide at the time of enquiry, including access details, property size, volume of goods, special handling requirements, and any parking or time restrictions. Quotations are normally given as a fixed price or hourly rate. Any quotation is valid for a limited period as stated on the quotation, after which it may be subject to change.
We reserve the right to amend or withdraw a quotation if:
The information you provided was incomplete, inaccurate or has changed.
Additional services are requested or required on the day.
There are unexpected access issues, parking restrictions, waiting times, or delays outside our reasonable control.
There are additional items or significantly greater volume than originally specified.
Booking Process
1. Enquiry: You may contact us to request an estimate or quotation for our services. We may ask detailed questions about the move, property access, and items to be moved or stored.
2. Quotation: We will provide a written quotation or estimate based on the information you provide. This may be sent electronically or in another written form.
3. Acceptance: The Contract is formed when you confirm that you wish to proceed with the quotation and we acknowledge your booking. Confirmation may be by written acceptance or by payment of a deposit or full amount, as specified by us.
4. Booking Confirmation: We will confirm the booking details including date, approximate arrival time, services included, and payment terms. You are responsible for checking that all details are correct and notifying us promptly of any errors.
We may refuse or cancel any booking at our discretion, including where we consider that access is unsafe, the work cannot be carried out lawfully, or where you have not complied with these Terms and Conditions.
Customer Responsibilities
You agree to:
Ensure that you have the legal right, ownership, or full authority to move and store the goods.
Provide accurate and complete information about the items, access, and any special requirements.
Ensure adequate access to the property, including arranging parking permissions, permits, or loading bay access where required.
Ensure that all goods are properly packed and prepared unless you have booked a packing service.
Remove and safely dispose of prohibited, dangerous, or illegal items, and ensure that no such items are handed to us.
Be present or represented by an authorised person during collection and delivery to provide instructions and sign any necessary documents.
Comply with all local regulations relating to parking, loading, noise, and waste.
Payments and Charges
Unless otherwise agreed in writing, the following payment terms apply:
For standard removals and deliveries, payment is due in full no later than the start of the service on the agreed date.
For storage services, payment is typically made in advance for each storage period, which may be weekly, monthly or another agreed term.
We may require a deposit to secure your booking. Any deposit amount and due date will be set out in our quotation or booking confirmation. Your booking is not fully confirmed until the required deposit has been received by us.
We reserve the right to charge additional fees if:
The actual work required exceeds that which was quoted.
There are significant delays caused by you, your agents, or third parties under your control.
There are parking fees, fines, tolls, or congestion charges arising in connection with the performance of the services.
There are additional flights of stairs, long carries, or limited access not disclosed at the time of quotation.
If payment is not received on time, we may suspend, cancel, or refuse to continue services and may withhold delivery of goods until full payment, including any storage and late payment charges, has been made. We may apply interest to overdue amounts at a reasonable commercial rate.
Cancellations and Amendments
You may cancel or amend your booking, subject to the following terms:
If you cancel more than a specified number of working days before the booked date, we will normally refund any deposit paid, less any reasonable administrative costs or non-refundable expenses incurred.
If you cancel at shorter notice, we reserve the right to retain your deposit or charge a cancellation fee that reflects the time reserved and any loss of business.
If you wish to change the date, time, address, or scope of services, we will attempt to accommodate this, but it will be subject to availability and may result in a revised quotation or additional charges.
We may cancel or postpone the services where:
It is unsafe or unlawful to carry out the work.
Weather, traffic, accidents, or other circumstances beyond our control prevent us from attending or completing the work.
You have not complied with these Terms and Conditions, including non-payment or providing misleading information.
In such cases, we will aim to agree a reasonable alternative date or arrangement, but we will not be liable for any indirect or consequential losses arising from cancellation or delay.
Storage Terms
Where you use our storage services, the following additional terms apply:
Storage goods must be properly packed and labelled. We are not responsible for internal damage to goods packed by you unless caused by our negligence.
You must not store any perishable goods, live animals, plants, hazardous, flammable, explosive, illegal, or otherwise prohibited items. If such items are discovered, we may remove or dispose of them without notice and at your cost.
Storage charges are payable in advance for each storage period. If you fail to pay storage charges, we may exercise a lien over the goods and ultimately sell or dispose of them in accordance with applicable law to recover unpaid sums and reasonable costs.
Access to stored goods is by prior appointment and may be subject to handling or access fees depending on the nature and frequency of access.
Liability and Limitations
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the following limitations:
We are not liable for loss or damage to goods unless caused by our negligence or breach of contract.
Fragile items, such as glass, china, artwork, and electronics, must be properly packed and clearly marked as fragile. We are not responsible for damage arising from inadequate packing by you.
We are not liable for loss or damage arising from normal wear and tear, inherent defects, pre-existing damage, atmospheric or climatic conditions, or gradual deterioration.
We are not liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses.
Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, is limited to a reasonable amount relative to the fees paid for the services, unless a higher value is expressly agreed in writing and any additional charges for extended liability or insurance are paid.
You are responsible for arranging any additional insurance cover that you require for your goods during transit or storage. We do not provide insurance advice and any insurance arrangements remain your responsibility unless otherwise agreed.
Excluded Items
We do not accept responsibility for, and may refuse to handle or store, the following items:
Money, securities, deeds, bonds, precious metals, jewellery, watches, or similar high value items.
Perishable goods, food, plants, live animals, or any biologically active materials.
Explosives, firearms, ammunition, chemicals, gases, or hazardous substances.
Items which it would be illegal to transport, store, or handle.
If such items are included in the goods without our knowledge or consent, we will have no liability for any loss or damage and reserve the right to remove, dispose of, or notify authorities as appropriate, at your cost.
Waste, Rubbish and Environmental Regulations
We operate in accordance with applicable waste and environmental regulations in the United Kingdom. You agree that:
We are not a general waste disposal contractor unless expressly agreed as an additional service.
Household waste, building rubble, hazardous materials, and items intended solely for disposal must be declared in advance.
Where we agree to remove waste or unwanted items, this will be carried out in compliance with relevant regulations and may be subject to additional charges based on volume, weight, and disposal fees.
You must not request or permit us to dispose of waste unlawfully, including fly tipping or leaving items in unauthorised locations.
Any fines, penalties, or costs arising from your failure to comply with waste regulations, or from your instructions that would require unlawful disposal, will be your responsibility.
Access, Parking and Charges
You are responsible for ensuring that suitable parking and access are available at all addresses where we are required to attend. You must:
Arrange any necessary permits, authorisations, or reservations for parking or loading.
Inform us in advance of any access issues such as narrow roads, restricted heights, limited loading times, or internal restrictions such as lifts or staircases.
We may charge additional fees where we incur parking costs, fines, or extra labour due to poor access, long carries, or delays caused by inadequate access arrangements. We are not liable for failing to complete a move where parking or access is not reasonably available.
Delays and Force Majeure
While we aim to attend and complete work within agreed timeframes, timing is not guaranteed. We are not liable for delays due to events outside our reasonable control, including but not limited to traffic congestion, accidents, severe weather, strikes, road closures, vehicle breakdowns, or acts of third parties.
In circumstances of force majeure or events beyond our control, we may suspend, cancel, or reschedule services without liability, other than to refund any payments for services not provided, subject to any reasonable costs already incurred.
Complaints and Claims
If you have any concerns or wish to make a complaint about our services, you must notify us as soon as reasonably practicable, providing clear details of the issue and any supporting information.
Any claim for loss or damage to goods must be reported to us in writing within a reasonable period after the goods are delivered or collected from storage. You must allow us a reasonable opportunity to inspect any damage or loss and to investigate the circumstances.
Failure to notify us within a reasonable time may affect our ability to properly investigate and may limit or extinguish any liability we may have.
Data Protection and Privacy
We will handle any personal data provided by you in accordance with applicable data protection laws in the United Kingdom. Personal data will be used for the purpose of managing your booking, providing services, processing payments, handling enquiries or complaints, and meeting legal obligations.
We will not sell your personal data to third parties. We may share data with our staff, contractors, and service providers where necessary to perform the services or meet legal requirements.
Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract. Any variation to these Terms and Conditions will only be binding if agreed in writing by an authorised representative of Storage Petersham.
Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and Storage Petersham in relation to the services and supersede any prior understandings, statements, or representations, whether oral or written.
