Petersham Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Petersham Storage provides storage services to customers in the UK. By making a booking, paying a deposit, or placing goods into storage, you agree to these terms. Please read them carefully before using our storage services. These terms are intended to be clear, practical and fair, and they apply to all domestic and business customers unless we agree otherwise in writing.

1. Definitions and interpretation. In these Terms and Conditions, “we”, “us” and “our” mean Petersham Storage. “You” and “your” mean the customer named on the booking or any person acting on the customer’s authority. “Goods” means any items stored with us, including boxes, furniture, equipment and other personal or business property. “Storage period” means the agreed period during which your goods remain in our custody or on our premises.

These terms apply to our storage service, any associated handling arrangements, and any additional services we may provide, such as collection, loading assistance or supply of packing materials. They do not create a bailment beyond the limits stated here, and they do not affect any statutory rights that cannot legally be excluded.

2. Booking process. A storage booking is made when we accept your request and confirm availability. We may require basic identification, contact details, proof of address, and information about the goods to be stored. We may also ask you to complete a booking form or accept a written quotation before your space is reserved.

Your booking is not final until any required deposit or initial payment has been received and we have confirmed the start date. We may refuse a booking if we reasonably believe the goods are unsuitable, dangerous, prohibited, illegal or likely to cause damage, contamination or inconvenience. Space allocations are subject to operational needs and may be changed to a comparable space if necessary.

By booking our storage unit service, you confirm that the information you provide is accurate and complete. If any details change before or during the storage period, you must notify us promptly. This includes changes to ownership, contact details, collection arrangements, or the nature of the goods placed into storage.

3. Access and use of storage space. Access to stored goods may be subject to our opening hours, security procedures, identification checks and reasonable site rules. We may require notice before access is granted, particularly where goods are stored in shared facilities or where handling equipment is needed. You must not access or move goods without following our instructions.

You must use the storage space responsibly and ensure that goods are packed, labelled and protected so they can be stored safely. We are not responsible for packing unless we expressly agree to do so in writing. Any damage resulting from inadequate packaging, unsuitable containers, or the inherent nature of the items is your responsibility.

You must not store items that are hazardous, flammable, explosive, toxic, corrosive, perishable, alive, stolen, illegal, or otherwise unsuitable for a storage facility. We may inspect goods where reasonably necessary for safety, compliance or security. If prohibited goods are found, we may remove, isolate or dispose of them at your cost and without liability where permitted by law.

4. Payments, charges and deposits. Fees are payable in advance unless we agree alternative terms in writing. Charges may include storage rent, administration fees, collection or delivery charges, handling fees, cleaning costs, late-payment interest and any other agreed services. Our prices may be varied in accordance with the booking terms or by reasonable notice where the contract allows it.

You must pay all sums on time and in full without deduction or set-off, unless a deduction is required by law. If payment fails or is overdue, we may charge interest at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise at a reasonable commercial rate. We may also suspend access until the account is brought up to date.

Deposits, where taken, are generally held as security for performance of the contract and may be retained in whole or part if there are unpaid fees, damage, cleaning costs, disposal costs or other valid charges. Any refund due will normally be made using the original payment method, subject to deductions permitted under these terms or by law.

5. Cancellation, termination and removal of goods. You may cancel a booking before the storage period begins by giving notice in accordance with the booking confirmation. If you cancel after the start date, you may still be liable for fees up to the end of the notice period, any minimum charge, and any costs already incurred by us. We may also deduct any non-refundable charges stated at the time of booking.

We may terminate the agreement immediately if you breach these Terms and Conditions, fail to pay on time, store prohibited goods, provide false information, or act in a way that threatens safety, security or lawful operation. Where possible, we will give notice and an opportunity to remedy a breach, but we are not required to do so where urgent action is needed.

If your agreement ends, you must remove all goods promptly and pay all outstanding sums. If goods are not collected by the end of the agreed period, we may continue to charge storage fees, move the goods to another area, or take lawful steps to dispose of them after reasonable notice. Any sale or disposal will be handled in accordance with applicable law and our rights as an unpaid service provider.

6. Liability and insurance. We will take reasonable care in providing our Petersham Storage service, but we do not guarantee that stored goods will be free from loss, theft, damage or deterioration. Our liability is limited to losses caused by our proven negligence, wilful misconduct or breach of these terms, subject always to any limitation that is unlawful under UK law.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or any loss caused by events outside our reasonable control, including fire, flood, storm, power failure, vandalism, theft by third parties, pest infestation not caused by our negligence, or acts of government or authorities. This limitation applies to the fullest extent permitted by law.

You are responsible for arranging adequate insurance for the full replacement value of your goods, unless we expressly agree in writing to insure them on your behalf. You should check whether your own household, business or transit insurance covers storage. Any insurance arranged by us will be subject to the insurer’s terms, exclusions and claims process.

7. Customer responsibilities. You warrant that you own the goods or are authorised by the owner to store them. You must ensure that goods are lawful to possess and store, and that they do not infringe the rights of any third party. You are responsible for maintaining accurate inventories where appropriate and for keeping valuables, documents and sensitive items in a secure condition.

You must not use the storage space for residential occupation, business activity that requires special licensing, manufacturing, or any activity that creates nuisance, noise, odour, contamination or additional risk. You are also responsible for ensuring that any persons you authorise to access the goods comply with these Terms and Conditions and any site rules we issue from time to time.

If you believe any goods are missing, damaged or at risk, you must notify us as soon as reasonably possible and in any event within a reasonable time after discovery. Delays in notification may affect our ability to investigate or limit loss. You must also cooperate with any reasonable investigation, including providing photographs, receipts or other evidence where available.

8. Waste, disposal and environmental regulations. We operate in accordance with applicable UK waste management and environmental requirements. You must not abandon waste, leave packaging debris, or store any item that is contaminated, leaking, unhygienic or likely to create pollution. Any waste produced in connection with your goods, including pallets, wrapping, cardboard, broken items or spoilage, remains your responsibility unless we agree otherwise.

Where removal, segregation or disposal of waste is required because of your actions, your breach of these terms, or the nature of the goods, you must pay all related costs. We may use licensed waste carriers and disposal facilities where necessary. You agree that we may charge for labour, transport, skips, disposal fees and any cleaning required to return the storage area to a safe and lawful condition.

We may refuse entry to goods that we reasonably suspect are waste, hazardous materials, electrical items requiring special treatment, oils, batteries, chemicals or other controlled items unless proper prior arrangements have been made. You are solely responsible for ensuring compliance with all relevant waste, environmental and health and safety laws in relation to the goods you place in storage.

9. Suspension of service. We may suspend access to the storage space or any related service if payment is overdue, if we need to investigate a suspected breach, if there is an emergency, or if continued access would create a risk to people, property or lawful operation. Suspension does not cancel your payment obligations or waive any rights we may have under these terms.

If a suspension is due to your breach, you will remain responsible for all charges during the suspension period. We may also require reasonable evidence that any issue has been resolved before access is restored. If the matter is not remedied within a reasonable time, we may treat the agreement as terminated and proceed in accordance with the cancellation and removal provisions.

We are not liable for any delay, loss or inconvenience caused by a lawful suspension carried out in good faith, provided we act reasonably and in accordance with these Terms and Conditions. Any decision to restore access may be conditional on payment of outstanding sums, confirmation of insurance, or compliance with updated safety requirements.

10. Data, notices and communication. We will use your personal information only as needed to manage the storage contract, comply with legal obligations and administer our business. Notices under these terms may be given by email, post, text message or any other contact method you have provided. Notices are deemed received in line with normal delivery times unless proven otherwise.

You must keep your contact details up to date throughout the storage period. If you fail to do so, we are not responsible for any missed communications, late charges, or enforcement steps that arise because we were unable to reach you. Any request you make to vary the agreement must be confirmed by us in writing to be valid.

11. Changes to these terms. We may revise these Terms and Conditions from time to time to reflect changes in law, operational practice, insurance, safety, or our services. Updated terms will apply from the date stated in the revised version or from the date we notify you, whichever is later. Continued use of the service after notice means you accept the revised terms.

12. Governing law and jurisdiction. These Terms and Conditions are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may have additional mandatory rights under your local law where those rights cannot be excluded. Any dispute arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law requires otherwise.

Nothing in these terms limits or excludes liability where such limitation or exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. If any clause is found unenforceable, the remaining clauses will continue in full force and effect, and the invalid clause will be interpreted as closely as possible to the original intention.

By using Petersham Storage, you confirm that you understand and agree to these service terms. These Terms and Conditions are intended to provide a balanced framework for the safe storage of goods, fair payment for services, lawful handling of waste and clear allocation of risk between the parties.